Privacy Policy

Who We Are

North East Damp Control provides damp proofing and timber treatment services across the North East of England. Our website address is go.northeastdampcontrol.co.uk.

What Personal Data We Collect and Why

Contact Forms: When you submit an enquiry form, we collect the information you provide: your name, phone number, email address, and any message. We use this solely to respond to your enquiry and arrange the survey or service you have requested. Our lawful basis is our legitimate interest in responding to enquiries and taking steps prior to entering a contract.

Phone Calls: When you call us, we may note your number and enquiry details to provide our service.

Analytics: We use Google Analytics and Google Tag Manager to understand how visitors use the site. This collects anonymised data only.

How Long We Keep Your Data

Enquiry form submissions are kept for up to 12 months to allow us to follow up and resolve any service issues, after which they are deleted.

Who We Share Your Data With

We do not sell or trade your personal information. Your enquiry is delivered to us through our form-handling and email providers (Cloudflare and Resend). These providers may process your data on servers in the United States; that transfer is covered by the UK Extension to the EU–US Data Privacy Framework and standard contractual safeguards.

Your Rights

You have the right to request access to, correction of, or deletion of your data, and to object to its processing. To exercise any of these rights, contact us on 0191 676 8334 or northeastdampcontrol@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our site uses cookies for analytics and to improve your experience. You can manage non-essential cookies through the consent banner and your browser settings.

Contact

If you have any questions about this policy, contact North East Damp Control on 0191 676 8334 or northeastdampcontrol@gmail.com.